What you need to know
Need to cancel or just curious about our T&Cs?
Terms and Conditions
By paying their fee, participants accept the disclaimer, agree that they have attended a safety briefing and fully understand the risks involved and use of the water slide is at your own risk.
For safety reasons, the maximum weight allowed per person on the water slide is 136Kg. Guests exceeding this limit may not use the slide.
Only parents, guardians, or responsible adults may slide with children under their direct care, adults are not permitted to slide with children who are not in their care, under any circumstances.
Operations may be paused or closed due to inclement weather or maintenance at the discretion of management.
The operators of the water slide are not responsible for accidents or injuries resulting from failure to follow rules, staff instructions and these terms and conditions.
Can i cancel my booking?
If you need to cancel your booking, please email us at info@monsterslipandslide.com with your cancellation request. If your email is received at least 48 hours prior to your booked date, we will offer you a full refund or credit note.
What if you need to reschedule?
We know that sometimes things can come up and scupper the best-made plans. If you need to reschedule, please log in to make changes to your booking (subject to availability).
What if someone doesn't Slide?
No refunds will be given on the day if a member of group decides not to slide.
What if we are forced to cancel?
What if the weathers bad?
We still operate in most wet conditions and rain. Staff have the right to close or pause sliding without notice if the weather compromises safety at any point. If the conditions on the day are not ideal but the activity still goes ahead then we will be unable to offer a refund. Please make sure you are happy with these terms and conditions prior to booking.
session timings
Our sessions includes a safety briefing 5 minutes before the hour. The final slide will be called 50 minutes into the session to allow time all participants to be off the slide by the hour ready for the next session.
age 4 and under
pre-slide agreement
By paying their fee, participants accept the disclaimer, agree that they have attended a safety briefing and fully understand the risks involved.
We cannot accept responsibility for injuries resulting from negligence of any participants. Participants use the slide at their own risk.
Still have questions?
If you’ve still got questions about a cancellation or a booking with Monster Slip and Slide, then we’ll do our best to answer them. Please email all enquiries to info@monsterslipandslide.com and we will try to get back to you as soon as possible. We look forward to welcoming you soon.