What you need to know
Need to cancel or just curious about our T&Cs?
Terms and Conditions
By paying their fee, participants accept the disclaimer, agree that they will have watched our safety video, attended a safety briefing and fully understand the risks involved and use of the water slide is at your own risk.
For safety reasons, the maximum weight allowed per person on the water slide is 136Kg. Guests exceeding this limit may not use the slide.
Only parents, guardians, or responsible adults may slide with children under their direct care, adults are not permitted to slide with children who are not in their care, under any circumstances.
Operations may be paused or closed due to inclement weather or maintenance at the discretion of management.
The operators of the water slide are not responsible for accidents or injuries resulting from failure to follow rules, staff instructions and these terms and conditions.
We as operators do not independently verify the age or weight of participants. It is the sole responsibility of the participant, or their parent, guardian, teacher or leader to ensure all age and weight restrictions are met.
See more frequently asked T&Cs below.
CAN I CANCEL MY BOOKING OR GET A REFUND?
If you need to cancel or reschedule your booking, please email info@monsterslipandslide.com with your request.
If we receive your cancellation or rescheduling request at least 24 hours before your booked date and time, we can offer you a full refund, a credit note for the same season, or reschedule your booking, subject to availability.
Please note that rescheduling is only possible if we receive your request more than 24 hours before your booked date and time. If your booking is within the next 24 hours, the system will not allow you to reschedule after logging in, and we are unable to reschedule bookings within this 24-hour period.
Unfortunately, no refunds will be given on the day if you or a member of your group decides not to slide.
Under 18s - Parent/Guardian Consent & Supervision
All participants must have a valid disclaimer completed before taking part.
For any participant under the age of 18, the disclaimer must be completed and signed by a parent, legal guardian or responsible adult who is aged 18 or over. By completing and signing the disclaimer, that person is confirming that they have the appropriate authority to do so on behalf of the participant.
It is the responsibility of the person signing the disclaimer to ensure they are authorised to provide consent for the participant. The Monster Slip and Slide does not verify or determine an individual’s parental or guardian status and accepts the information provided by the person completing the disclaimer.
Participants under 16 must be accompanied on site by a responsible adult, and parents/guardians are responsible for the supervision of children in their care.
Participants aged 16 or 17 may attend without a parent or guardian being present on site, provided their disclaimer has been completed and signed by a parent or legal guardian aged 18 or over before participation.
PHOTOGRAPHY
Photos may be taken during your session and published on our website. If you do not wish to be photographed, please tell our photographer, who will do their best to avoid including you, including in the background, although this cannot be guaranteed. Other members of the public may also take photos or videos, which is outside our control. Our photos can be accessed via your post-booking email or QR codes on site.
What if we are forced to cancel?
What if the weathers bad?
We still operate in most wet conditions and rain. Staff have the right to close or pause sliding without notice if the weather compromises safety at any point. If the conditions on the day are not ideal but the activity still goes ahead then we will be unable to offer a refund. Please make sure you are happy with these terms and conditions prior to booking.
session timings
Our sessions includes a safety briefing 5 minutes before the hour. The final slide will be called 50 minutes into the session to allow time all participants to be off the slide by the hour ready for the next session.
age 4 and under
Children aged 4 and under can slide for FREE with a fee-paying adult.
For safety, there are two ways children aged 4 and under can slide:
• Single rings: The child must use their own single ring Green/Blue and slide alongside their accompanying adult.
• No equipment: The child and accompanying adult can slide together on their bottoms.
Children aged 4 and under cannot share a ring or other sliding equipment with an adult.
pre-slide agreement
By paying their fee, participants accept the disclaimer, agree that they will have watched our safety video, attended a safety briefing and fully understand the risks involved.
We cannot accept responsibility for injuries resulting from negligence of any participants. Participants use the slide at their own risk.
Water & Hygiene
The Monster Slip and Slide is an outdoor water based activity. Although we take reasonable measures to maintain and monitor the water used at the attraction, participants should be aware that, due to the outdoor environment and the nature of the activity, water may contain or come into contact with grass, mud, soil, sunscreen and other naturally occurring or introduced materials. Water may therefore occasionally appear cloudy or discoloured.
We recommend that all participants shower thoroughly with clean water and soap after taking part and wash swimwear and clothing before reuse. Participants should avoid swallowing the water.
Still have questions?
If you’ve still got questions about a cancellation or a booking with Monster Slip and Slide, then we’ll do our best to answer them. Please email all enquiries to info@monsterslipandslide.com and we will try to get back to you as soon as possible. We look forward to welcoming you soon.