What you need to know
Need to cancel or just curious about our T&Cs?
By paying their fee, participants accept the disclaimer, agree that they have attended a safety briefing and fully understand the risks involved.
Can i cancel my booking?
If you need to cancel your booking, please email us at info@monsterslipandslide.com with your cancellation request. If your email is received at least 7 days prior to your booked date, we will offer you a full refund or credit note.
What if you need to reschedule?
We know that sometimes things can come up and scupper the best-made plans. If you need to reschedule, please log in to make changes to your booking (subject to availability).
What if someone doesn't Slide?
No refunds will be given on the day if a member of group decides not to slide.
What if we are forced to cancel?
What if the weathers bad?
We still operate in most wet conditions and rain. Staff have the right to close or pause sliding without notice if the weather compromises safety at any point. If the conditions on the day are not ideal but the activity still goes ahead then we will be unable to offer a refund. Please make sure you are happy with these terms and conditions prior to booking.
session timings
Our sessions includes a safety briefing 5 minutes before the hour. The final slide will be called 50 minutes into the session to allow time all participants to be off the slide by the hour ready for the next session.
age 4 and under
pre-slide agreement
By paying their fee, participants accept the disclaimer, agree that they have attended a safety briefing and fully understand the risks involved.
We cannot accept responsibility for injuries resulting from negligence of any participants. Participants use the slide at their own risk.
Still have questions?
If you’ve still got questions about a cancellation or a booking with Monster Slip and Slide, then we’ll do our best to answer them. Please email all enquiries to info@monsterslipandslide.com and we will try to get back to you as soon as possible. We look forward to welcoming you soon.